First Birthday Sale T&Cs

The following terms apply to the Voomie First Birthday Sale running from Wednesday, 7th May 2025 to Friday, 9th May 2025.

1. Promotional Offer Details

1.1. A 30% discount off RRP will be available for one hour only, from 6:00pm to 7:00pm AEST on Wednesday, 7th May 2025.
1.2. A 20% discount off RRP will apply from 7:01pm AEST on Wednesday, 7th May through to 10:00pm AEST on Friday, 9th May 2025.
1.3. No password will be required to access the website. The site will unlock automatically at the start of the promotion.
1.4. Discounts are automatically applied at checkout — no code is required.
1.5. This offer is valid exclusively at www.voomie.com.

2. Discount Clarifications

2.1. Discounts apply to the Recommended Retail Price (RRP) only.
2.2. For products already discounted (e.g., bundles), the promotion applies to the original RRP, not the already reduced price.
2.3. Discounts cannot be used in conjunction with any other offers, promotional codes, or affiliate links.
2.4. Gift cards will not be eligible for a discount. Promotional pricing applies to physical products only.

3. Refund and Exchange Policy

3.1. No refunds or exchanges will be accepted for change of mind during or after the promotional period.
3.2. Our standard policy in accordance with Australian Consumer Law still applies to faulty or damaged items.
3.3. If a customer places an order at full price outside the promotional period, and later places another order using a discount, no price adjustments, credits, or refunds will be offered for the original order. Please ensure your purchase is made within the correct time window.

4. Additional Conditions

4.1. This offer is available to customers anywhere that we currently ship products to.
4.2. Orders are subject to stock availability. If a product sells out during the sale period, no rainchecks or backorders will be offered at the discounted rate.
4.3. Voomie reserves the right to amend, extend, or cancel the promotion or these terms and conditions at any time without prior notice.
4.4. It is the responsibility of the customer to review their cart and ensure all discounts are applied before completing checkout. Discounts cannot be applied retrospectively.
4.5. No changes can be made to orders once placed — this includes changes to product selections, quantities, or additions/removals.
4.6. No changes to shipping addresses can be made after an order has been submitted. Please double-check all order and address details before checking out.
4.7. Items in your cart are not reserved. Orders are only confirmed once checkout is successfully completed.
4.8. Orders that appear to be made for resale or bulk purchasing purposes may be cancelled at Voomie’s discretion.

5. Free Gift with Purchase

5.1. Customers who spend over $100 AUD (after discounts) will receive one free Voomie shaker valued at $14.95 RRP.
5.2. Customers can choose from black, purple, or pink (subject to availability).
5.3. This offer is available while stock lasts and is valid for the entire promotional period.
5.4. Limit of one free shaker per order. The shaker will be added to your cart or order manually during packing.

6. Free Shipping

6.1. Orders over $150 AUD (after discounts) will receive free standard shipping within Australia, as per our Shipping Policy.
6.2. This applies to Australian customers only and excludes international orders.
6.3. Free shipping is automatically applied at checkout when the order threshold is met.
6.4. If you qualify for free standard shipping but choose express shipping, the full express shipping fee will apply — no discount will be applied to express rates.

7. Functionality Restrictions During Sale

7.1. The Build-a-Bundle feature will be temporarily unavailable during the entire promotional period.
7.2. New subscriptions will not be available during the promotional period. The option to subscribe will be re-enabled after the sale ends.

8. Processing and Support Delays

8.1. Due to increased demand, please allow additional time for order processing and dispatch. Our team is working as quickly as possible.
8.2. Customer service response times may be delayed during the sale. We appreciate your patience and understanding.

9. Payment Gateway Notes

9.1. Some Buy Now, Pay Later options (e.g., Afterpay) may experience temporary checkout disruptions due to high traffic. If issues persist, we recommend using an alternate payment method.