Voomie Vacay isn’t just a loyalty program, it’s your passport to perks. For every $1 you spend on Voomie, you’ll earn 1 point. Stack ‘em up and cash ‘em in to save $$$ on future orders.

But that’s just the beginning.

Voomie Vacay is your all-access pass to a world of rewards: early access to sales, merch, free shipping, VIP giveaways, and more. As you earn points, you’ll level up through our four dreamy tiers: Pack Your Bags, Check In, Pool Side, and the ultimate Penthouse Upgrade.

To join the Voomie Vacay, it's simple: sign up here and make your first purchase. Then sit back and watch your points start to build and the benefits roll in. 

Already a Voomie customer? You're all set! Simply log in here to check your points and redeem for discounts.  

Ensure you are signed up to receive our emails as we will be sending you Voomie Vacay news, special offers and more directly to your inbox. You can sign up to our emails by scrolling to the bottom of our website.

If you are an existing customer as of Sept 3rd 2025, your account will be credited with up to 300 bonus points (based on your spend with us since May 2024, excluding shipping + GST) to kickstart your Voomie Vacay. Credits will be added to your account over the next 48 hours so if you don't see them yet, don't worry! This is our way of saying thank you for being part of the Voomie fam!

All customers who purchased between May 2024 (when Voomie launched) and 3rd Sept 2025 will have their points backdated, with a maximum of 300 points available to redeem immediately!

Please note, all customers will start on the bottom tier, ‘Pack Your Bags’ when Voomie Vacay launches.

You will receive Voomie Vacay points for every dollar you spend ($1 = 1 point), which you can then redeem on future orders (for example, 100 points = $10 off). You can also earn points by reaching a new Voomie Vacay Tier, leaving a review, and following us on social media. Plus, you'll receive points on your birthday and customer anniversary every year!

You can see the full list of perks available for each tier, plus how to earn points straight away, by clicking here or by logging in to your account here.

To check your points, simply click here and sign in with the email you use at check out.

If you believe you should have more points than you currently do, you can contact our customer service team at hello@voomie.com.

Redeeming your Voomie Vacay points is simple!

Step 1: Log in to your customer account here. Make sure you always use the same email address for ordering, as that's how your points are allocated to your account.

Step 2: Under your membership, you'll see a section titled 'Redeem Your Credits'. You can either type in an exact amount you want to cash in your points for OR drag the circle on the slider all the way to the right to use all your points at once. Once you've decided how many points you want to redeem, click 'Redeem' to access your exclusive discount code.

NOTE: You cannot undo the discount code and return the points to your account after clicking 'Redeem' so make sure you're ready to use your discount code!

Step 3: Shop til you drop on the Voomie website, and enter your discount code at check out to save $$$!

10 points = $1, 100 points = $10, and so on. You can redeem your points at any time (before they expire), whether you're redeeming 5 points for 50c off your order or 500 points for $50 off! 

There is no limit to the amount of Voomie Vacay points you can earn and the amount of benefits you can redeem. But like every vacation which eventually ends, your points will expire 90 days from when they are awarded - so don't sit on them for too long! 

All good things must come to an end - your points will expire 90 days from when they were awarded.

At the time of launch (3rd Sept 2025) all customers will be on the first tier: Pack Your Bags.

Your Voomie Vacay tier will go up or down depending on your total spend on voomie.com within a 12-month period, starting when you first enter the tier. 

To check what Voomie Vacay tier you are in, click here to log in to your account and view your points, tier level and more.

You need to do just one thing to unlock the next tier: shop with Voomie!

The more you spend in a 12-month period, the quicker you'll move up the tiers and the more points you'll earn. More points = more discounts and exclusive benefits!

Your Tier Status is based on a 12-month cycle, starting from the date you attain a specific tier (based on your yearly spending).

If your yearly spending falls short of the required threshold to maintain your tier within the designated 12-month period, you will go down a tier.

No. Our system only allows 1 discount or promotional code per order. This includes free shipping offers and the usage of points via our Voomie Vacay loyalty program.

Points are not refunded or added back to your account when a product is returned. 

Loyalty points are allocated to the email you used at check out. We are unable to merge points across multiple accounts, so please be sure to use your preferred email while checking out to redeem your points and ensure you don't miss out on past purchases.

If you redeemed your loyalty credits for a discount code and didn't copy it down, don't worry - you can still use it! To find the code, simply follow the steps below:

1. Log in to your loyalty account by clicking here

2. Scroll down until you see your reward history.

3. Look through your history to see when you last generated a discount code. It should look something like this:

Generated discount code vacay-34C2Q1GI for A$10 Points

4. Copy the discount code (starting with 'vacay') and paste it in the discount code field at checkout. 

Still stuck? Send our team an email at hello@voomie.com, and we can assist.