Try Voomie With Complete Confidence

At Voomie, we care deeply about your experience with our products. We want Flow Fuel and Bedtime Bliss to become the part of your day that genuinely supports your focus, energy, sleep and overall well being.

If you try one of our full priced adult powders or capsules and you are not loving it within 30 days of delivery, we will make it right through our 30 Day Money Back Guarantee.

Your journey with Voomie should feel simple, supportive and stress free.
This guarantee lets you try Voomie with no pressure and no risk.

I Don’t Think It’s Right For Me

If you have purchased a Voomie product for the first time and you are not feeling the results you hoped for, reach out to our Customer Satisfaction team within 30 days of delivery.

Every mind and body responds differently, so our team will work with you to explore your experience, answer questions and guide you through your options. We may recommend trying a different format or flavour if we think it would better suit your needs, and we will support you through that process.

If we cannot find something that feels right for you, you may be eligible for a refund once the product is returned to us.

How Our Guarantee Works

If you are not completely satisfied, here is what to do:

1. Contact Us First

Email our Customer Care team at hello@voomie.com within 30 days of receiving your order. 

This must be done before sending anything back.
Our team will confirm whether your order qualifies for the guarantee and will share the next steps.

2. We Review Your Request Together

We will ask for a few basic details so we can understand your experience, including your order information, delivery date and a photo of your product. This helps us verify your claim and provide the right support.

If a different flavour or format may be better suited to you, we may offer an exchange option. This allows you to try something new without pressure.

3. Returning Your Product

If your return is approved, you will be asked to send the product back to us.
Return shipping cost will be your responsibility.

Return Address:
Factory 9
604 Pine Ridge Road
Coombabah QLD 4216
Australia

You will need to share your return tracking number with our team, as we cannot process refunds for products that do not arrive back to our warehouse.

4. Refund Processing

Once your return is received and checked by our team, your refund will be processed to your original payment method.
Shipping costs are not refundable.

Guarantee Eligibility

Our 30 Day Money Back Guarantee applies only to full priced adult products:

• Flow Fuel powder

• Flow Fuel capsules

• Bedtime Bliss powder

• Bedtime Bliss capsules

This guarantee is available to customers trying a Voomie product for the first time.

What Is Not Covered

The guarantee does not apply to:

• Sale items

• Discounted items

• Variety Packs

• Accessories

• Gifted products

• Samples, PR packages, freebies or promotional items

• Change of mind returns, including unopened product

Damages and Issues

The 30 Day Money Back Guarantee applies only to your experience with the product itself.
If your order arrives damaged, faulty or incorrect, this is handled separately under Australian Consumer Law.

Please inspect your order as soon as it arrives and contact our Customer Care Team at hello@voomie.com if:

• Your product is damaged

• Your item is faulty

• You received the wrong product

We will assess the issue and make it right as quickly as possible.

All guarantees and remedies are provided in line with the Australian Consumer Law.
We reserve the right to refuse a refund if the conditions of this policy have not been met or if a request appears fraudulent, abusive or inconsistent with normal use.

This policy does not exclude or replace your rights or remedies under the Australian Consumer Law.

Return Guidelines

To ensure your request is processed smoothly:

• You must email us before sending any product back

• You must contact us within 30 days of your delivery date

• Returned products must arrive at our warehouse before a refund can be issued

• Tracking information must be provided for all returns

• Refunds can only be processed back to the original payment method

• Shipping fees are not refundable

Why We Offer This Guarantee

Your trust means everything to us.
We created Voomie to support busy brains with science backed ingredients that genuinely make a difference.

This guarantee allows you to try Voomie with confidence, knowing that if it does not feel right for you, we are here to support you.

If you are unsure which product to choose or want personalised support to get the most out of your routine, our Customer Care Team is always ready to help.

Email us anytime at hello@voomie.com