Customer Research Giveaway

Effective from 26 June 2026

1. Promoter

The promoter of this competition is Voomie, an Australian supplement brand based in Coombabah, QLD, Australia ('the Promoter'). By entering this competition, participants agree to be bound by these Terms and Conditions in full.

For questions or concerns relating to this competition, please contact us at:
Email: hello@voomie.com.au
Website: voomie.com.au

2. Competition Overview

The Voomie Customer Research Giveaway ('the Competition') is a promotional activity designed to gather customer insights across three audience segments. Participants who complete a qualifying survey in full will be entered into the competition to win a prize. This Competition is not a lottery and no purchase is necessary to enter.

3. Eligibility

To be eligible to enter, participants must:

• Be 18 years of age or older at the time of entry

• Be a resident of Australia

• Have access to a valid email address

• Not be an employee, contractor, director, or immediate family member of any employee, contractor, or director of Voomie or its associated agencies

The Promoter reserves the right to verify the eligibility of any entrant prior to awarding a prize.

Segment verification: Each survey is intended for a specific audience segment (e.g. existing customers versus prospective customers). The Promoter reserves the right to verify an entrant's customer status against its own records. Entries submitted to a survey that does not match the entrant's actual segment may be deemed invalid and will not be eligible to win, regardless of response quality.

4. Entry Period

The Competition opens on the 26th August, runs until the 13th September, and winners picked by 16th September. Entries received outside of this period will not be accepted.

The Promoter reserves the right to extend or shorten the entry period and will provide reasonable notice of any such change via its social media channels and/or email.

5. How to Enter

To enter, participants must complete one (1) qualifying survey in full during the Entry Period. Engaging with promotional social media posts (such as commenting on an Instagram or Facebook post) does not constitute an entry — only a fully completed survey qualifies. Completion of additional surveys is permitted but will not result in additional competition entries. Each person is entitled to one (1) entry in total, regardless of how many surveys are completed. Entries are de-duplicated by email address across all survey forms.

A survey submission will only be accepted as a valid entry if all of the following conditions are met:

• The survey is completed in its entirety, including all written or open-text response fields

• Certain validation questions within the survey are answered correctly — these are designed to confirm the submission is genuine and complete

• The written responses are the entrant's own original answers — responses that appear to be AI-generated or otherwise inauthentic will be disqualified at the Promoter's discretion

• The entrant is 18 years of age or older

The Promoter reserves the right to disqualify any entry that does not meet these requirements.

6. Prize

There are two prize categories:

Survey 1 (win-back segment):
A total cash prize pool of AUD $5,000 will be awarded, split equally between five (5) winners. Each winner will receive AUD $1,000 cash, paid via bank transfer or another method determined by the Promoter at the time of award. The cash prize has no retail substitute.

Survey 2 (loyal customer and prospect segments):
Five (5) winners will each receive a one-year supply of Voomie products (winner's choice of powders, capsules or Voomie Jr), valued at approximately AUD $840 per winner. The product prize is non-exchangeable and has no cash alternative.

All prizes:

• Are non-transferable

• Cannot be taken as an alternative form

• Winners are responsible for any applicable taxes or charges arising from receipt of the prize

7. Winner Selection

The Promoter will select 5 winners from each prize category (10 winners total) based on the quality of their survey responses. This is a game of skill and chance plays no part in determining the winners.

The Promoter is looking for responses that are:

• Specific — real examples, not vague answers

• Insightful — tells us something we didn't already know

• Honest — candid, even if it's critical of us

The Promoter's decision is final and no correspondence will be entered into.

Winners will be notified via the email address provided at the time of entry within [X] business days of the Closing Date.

If a winner cannot be contacted or does not respond within 28 days of notification, the Promoter reserves the right to select an alternative winner using the same criteria.

8. Winner Announcement

Before any winner details are shared publicly — including name, likeness, or any recorded content — the Promoter will request the winner's explicit written consent at the time of notification. Winners may choose to remain anonymous, and no details will be shared publicly without prior consent.

Where consent is given, winner details may be shared via Voomie's social media channels, email communications, and/or website. The Promoter may announce the fact that winners were selected and share general, non-identifying research takeaways at its discretion.

9. Privacy and Data Use

9.1 What we collect

By participating in this Competition, you acknowledge that Voomie will collect personal information including your name, email address, state, and survey responses. Certain surveys also collect sensitive health-related information, including but not limited to sleep quality, cognitive experiences, and general wellbeing. Where this applies, a standalone consent checkbox will be presented within the survey prior to those questions being displayed.

This type of information is classified as sensitive information under the Privacy Act 1988 (Cth) and is treated with heightened care by Voomie.

9.2 How we use your data

Your information will be used solely for the following purposes:

• Administering the Competition (including contacting winners)

• Internal customer research and product development

• Marketing communications — but only if you have separately and explicitly opted in

Important: Completing a survey does not automatically add you to our marketing list. Any marketing communications will only be sent where you have provided a separate, explicit opt-in.

9.3 What we will never do with your data

Voomie makes the following commitments regarding your data:

• We will not sell your data to any third party

• We will not share your data with any third party for commercial purposes

• We will not use your health or personal information for targeted advertising or profiling outside of Voomie's own internal research

• We will not contact you for marketing purposes unless you have explicitly opted in

9.4 Data storage and security

Survey responses are collected via a third-party survey platform. Data is stored securely on that platform's servers in accordance with their privacy and security policies. Voomie takes reasonable steps to ensure any platform used meets appropriate data security standards.

Survey response data is retained for a period of 1 year, after which any identifiable information is securely deleted, unless there is a legitimate business or legal reason to retain it for longer. This retention period is consistent with the statement provided to respondents within each survey.

9.5 Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@voomie.com.au. We will respond to all requests within a reasonable timeframe.

Voomie handles all personal information in accordance with its Privacy Policy, available at voomie.com.au.

10. Disqualification

The Promoter reserves the right to disqualify any entrant who:

• Submits a survey with AI-generated, copied, or otherwise inauthentic responses

• Fails to answer validation questions correctly

• Submits an incomplete survey

• Is under 18 years of age

• Provides false or misleading information at any point in the entry process

• Breaches any of these Terms and Conditions

• Engages in any conduct that the Promoter considers dishonest, fraudulent, or manipulative

The Promoter's decision on all matters relating to disqualification is final and no correspondence will be entered into.

11. Limitation of Liability

To the extent permitted by law, the Promoter excludes all liability for any loss, damage, injury, or expense incurred in connection with entry into this Competition or acceptance of any prize. This includes but is not limited to technical failures, errors in prize delivery, or circumstances beyond the Promoter's reasonable control.

This Competition is in no way sponsored, endorsed, administered by, or associated with Meta (Facebook/Instagram), TikTok, or any other social media platform. All queries, complaints, and correspondence relating to the Competition must be directed to Voomie, not to any social media platform.

12. General

• These Terms and Conditions are governed by the laws of Queensland, Australia

• The Promoter's decision on all competition-related matters is final

• These Terms and Conditions may be varied or the Competition cancelled at any time at the Promoter's discretion, with notice provided via voomie.com.au and/or social media channels

• This Competition is not a lottery and no purchase is necessary to enter