Effective from 26 August 2026

1. Promoter

The promoter of this competition is Voomie, an Australian supplement brand based in Coombabah, QLD, Australia ('the Promoter'). By entering this competition, participants agree to be bound by these Terms and Conditions in full. For questions or concerns relating to this competition, please contact us at: Email: hello@voomie.com.au Website: voomie.com.au

2. Competition Overview

The Voomie Customer Survey Giveaway ('the Competition') is a promotional activity designed to gather customer insights across three audience segments, via three (3) separate surveys.

Participants who complete a qualifying survey in full will be entered into the competition to win a prize. This Competition is not a lottery and no purchase is necessary to enter.

3. Eligibility

To be eligible to enter, participants must:

• Be 18 years of age or older at the time of entry
• Be a resident of Australia or New Zealand
• Have access to a valid email address
• Not be an employee, contractor, director, or immediate family member of any employee, contractor, or director of Voomie or its associated agencies

The Promoter reserves the right to verify the eligibility of any entrant prior to awarding a prize.

Segment verification: Each survey is intended for a specific audience segment (e.g. existing customers versus prospective customers). The Promoter reserves the right to verify an entrant's customer status against its own records. Entries submitted to a survey that does not match the entrant's actual segment may be deemed invalid and will not be eligible to win, regardless of response quality.

4. Entry Period

The Competition opens 26th August 2026 at 7:30pm AEST ('Opening Date') and closes on 23rd September 2026 at 7:30pm AEST ('Closing Date'). Entries received outside of this period will not be accepted. The Promoter reserves the right to extend or shorten the entry period and will provide reasonable notice of any such change via its social media channels and/or email.

5. How to Enter

To enter, participants must complete one (1) qualifying survey in full during the Entry Period. Engaging with promotional social media posts (such as commenting on an Instagram or Facebook post) does not constitute an entry. Only a fully completed survey qualifies.

Completion of additional surveys is permitted but will not result in additional competition entries. Each person is entitled to one (1) entry in total, regardless of how many surveys are completed. Entries are de-duplicated by email address across all survey forms.

Where an entrant validly submits more than one survey, their entry will be assigned to the prize category matching their verified customer segment, and an entrant may win in one (1) category only.

A survey submission will only be accepted as a valid entry if all of the following conditions are met:

• The survey is completed in its entirety, including all written or open-text response fields
• Certain validation questions within the survey are answered correctly. These are designed to confirm the submission is genuine and complete.
• The written responses are the entrant's own original answers. Responses that appear to be AI-generated or otherwise inauthentic will be disqualified at the Promoter's discretion
• The entrant is 18 years of age or older

The Promoter reserves the right to disqualify any entry that does not meet these requirements.

6. Prize

There are two prize categories, across three surveys:

Prize Category A — Survey 1 (Previous customer segment):
A total cash prize pool of AUD $5,000 will be awarded, split equally between five (5) winners. Each winner will receive AUD $1,000 cash, paid via bank transfer or another method determined by the Promoter at the time of award. The cash prize has no retail substitute.

Prize Category B — Surveys 2 and 3 (loyal customers and prospective customers):
Five (5) winners will be selected across these two surveys combined. Each winner will receive a one-year supply of Voomie products — one (1) canister per month for twelve (12) months, in the winner's choice of powders, capsules or Voomie Jr — valued at approximately AUD $840 per winner. The product prize is non-exchangeable and has no cash alternative.

All prizes:

• Are non-transferable
• Cannot be taken as an alternative form of prize or as cash
• All prize values are stated in Australian dollars (AUD); any currency conversion or international bank transfer fees are the winner's responsibility
• Winners are responsible for any applicable taxes or charges arising from receipt of the prize

Total winners: ten (10) — five (5) from Survey 1 (cash), and five (5) across Surveys 2 and 3 combined (product).

7. Winner Selection

The Promoter will select five (5) winners from each prize category (10 winners total) based on the thoughtfulness and detail of their survey responses. Chance plays no part in determining the winners.

The Promoter's decision is final and no correspondence will be entered into. Winners will be notified via the email address provided at the time of entry within 3 business days of the Closing Date. If a winner cannot be contacted or does not respond within 28 days of notification, the Promoter reserves the right to select an alternative winner using the same criteria.

8. Winner Announcement

Before any winner details are shared publicly (including name, likeness, or any recorded content), the Promoter will request the winner's explicit written consent at the time of notification. Winners may choose to remain anonymous, and no details will be shared publicly without prior consent. Where consent is given, winner details may be shared via Voomie's social media channels, email communications, and/or website. The Promoter may announce the fact that winners were selected and share general, non-identifying research takeaways at its discretion.

9. Privacy and Data Use

9.1 What we collect
By participating in this Competition, you acknowledge that Voomie will collect personal information including your name, email address, phone number, state or region, and survey responses. Certain surveys also collect sensitive health-related information, including but not limited to sleep quality, cognitive experiences, and general wellbeing. Where this applies, you have the option to skip the question. This type of information is classified as sensitive information under the Privacy Act 1988 (Cth) in Australia and as personal information under the Privacy Act 2020 in New Zealand, and is treated with heightened care by Voomie. By choosing to answer these questions, you consent to Voomie collecting this sensitive information for the purposes described.

9.2 How we use your data
Your information will be used solely for the following purposes: administering the competition (including contacting winners), internal customer research, product development, and marketing communications. Important: Completing a survey does not automatically add you to our marketing list. Any marketing communications will only be sent where you have provided a separate, explicit opt-in for that channel (email or SMS).

9.3 What we will never do with your data
Voomie makes the following commitments regarding your data:

• We will not sell your data to any third party
• We will not share your data with any third party for commercial purposes
• We will not use your health or personal information for targeted advertising or profiling outside of Voomie's own internal research
• We will not contact you for marketing purposes (by email or SMS) unless you have explicitly opted in to that channel

9.4 Data storage and security
Survey responses are collected via a third-party survey platform (Typeform). Data is stored securely on Typeform's servers in accordance with their privacy and security policies, which may involve storage or processing outside Australia or New Zealand. Voomie takes reasonable steps to ensure any platform used meets appropriate data security standards. Survey response data is retained for a period of 1 year, after which any identifiable information is securely deleted, unless there is a legitimate business or legal reason to retain it for longer. This retention period is consistent with the statement provided to respondents within each survey.

9.5 Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@voomie.com.au. We will respond to all requests within a reasonable timeframe. Voomie handles all personal information in accordance with its Privacy Policy, available at voomie.com.au.

10. Disqualification

The Promoter reserves the right to disqualify any entrant who:

• Submits a survey with AI-generated, copied, or otherwise inauthentic responses
• Fails to answer validation questions correctly
• Submits an incomplete survey
• Is under 18 years of age
• Provides false or misleading information at any point in the entry process
• Breaches any of these Terms and Conditions
• Engages in any conduct that the Promoter considers dishonest, fraudulent, or manipulative

The Promoter's decision on all matters relating to disqualification is final and no correspondence will be entered into.

11. Limitation of Liability

To the extent permitted by law, the Promoter excludes all liability for any loss, damage, injury, or expense incurred in connection with entry into this Competition or acceptance of any prize. This includes but is not limited to technical failures, errors in prize delivery, or circumstances beyond the Promoter's reasonable control. This Competition is in no way sponsored, endorsed, administered by, or associated with Meta (Facebook/Instagram), TikTok, or any other social media platform. All queries, complaints, and correspondence relating to the Competition must be directed to Voomie, not to any social media platform.

12. General

These Terms and Conditions are governed by the laws of Queensland, Australia. Nothing in these Terms and Conditions limits or excludes any rights you may have under consumer protection laws in your country of residence that cannot legally be excluded. The Promoter's decision on all competition-related matters is final. These Terms and Conditions may be varied or the Competition cancelled at any time at the Promoter's discretion, with notice provided via voomie.com.au and/or social media channels. This Competition is not a lottery and no purchase is necessary to enter.